Personalised & Flexible Solutions
I've received a messageABOUT
Who are Strategic Collections
Strategic Collections wants to help everyday Australians make their debt repayments. Strategic Collections purchases third party debt and undertakes debt collection for commercial customers. Your outstanding accounts, whether it be with a bank, financial institution, or utility provider, have either been assigned to us, or purchased by us. We understand that sometimes things happen, life happens, and falling behind in payments can make it really hard. Strategic Collections can help you get back on track by offering a payment solution tailored to your current financial situation.
Making Payments
Payment plans can be tailored based on your current financial situation.
Support
Our Australian support team is ready to answer your call!
WHAT
I’ve received a message from Strategic Collections
If you have received any formal communication from Strategic Collections such as a letter, SMS or call – it’s best to get in touch with us. Call us on 1800 333 666 and quote your reference number to further discuss your repayment options and to address any concerns you may have.
HOW
Making your payments
We offer flexible payment options to help suit your financial position. To discuss your preferred option, or for any payment queries, please call, SMS or email our office.
FAQ’s
Why is Strategic Collections contacting me and not my service provider?
We are reaching out to discuss your overdue account, and yes, it is important. Depending on the communication we have sent you, we may be collecting debt on behalf of your service provider or we may have purchased your outstanding debt from your original service provider.
How do I make a payment?
We try to make 'making a payment' as simple as possible - payment portals via our website or through the SMS communications you have received are a great way to make a payment. We also take payments over the phone, and if the office is closed, our phone system has the ability to take you through to a payment system.
Why do you need to confirm my date of birth and address details?
It is important to correctly identify you and confirm that you are the right person to speak with. This is due to Australian Privacy Laws, and we take protecting your privacy and personal information very seriously. Please refer to our Privacy Policy on our website for more information.
What do I do if I cannot make payment immediately?
Don't worry, you aren't the only one! It's actually really simple, you give us a call and we will try and tailor a payment solution for you*. We want to help make it easier for you to pay off this overdue debt and get back on track as quickly as possible.
*Different service providers to which you owe a debt may have specific requirements in respect to the payment options that they will enter into.
What does it mean if I have received a default notice?
It is really important to read the Default Notice carefully. If you have received a Default Notice, it's important to contact our Customer Solutions Team on 1800 333 666, even if you cannot pay the full amount due right away.
Do I have a default on my credit file?
If you’re not sure, you can contact a credit reporting agency. You are entitled to a free copy of your credit report each year, but they will require some identification to be able to process your request. You can get in touch with a credit reporting agency using the links provided - Equifax at equifax.com.au / mycreditfile.com.au, or Illion (formerly Dun & Bradstreet) illion.com.au